Legal
Refund and cancellation policy
We sell a paid-only product with no trial, so the guarantee has to be real. Here is exactly what it covers, what it does not, and how to use it.
Last updated 14 August 2026
1. The 7-day money-back guarantee
In one sentence
- The guarantee covers the first subscription payment for a workspace, on either a monthly or a yearly plan.
- It runs for 7 calendar days from the date that payment is completed, in Indian Standard Time.
- It is available once per workspace and once per customer. It is not available on a repeat subscription for a workspace that has already used it.
- You do not have to justify the request, and we will not put you through a retention conversation to get it.
- The refund is the full amount you paid, including the GST charged on it.
2. How to request a refund
- Email support@ubilearn.com from the email address that owns the workspace, with the subject line “Refund request”.
- Tell us your workspace subdomain and the invoice number from the payment you want refunded. You will find both under Billing in your workspace.
- We acknowledge within one working day and confirm once the refund has been initiated with Razorpay.
- You do not need to cancel first. Approving a refund cancels the subscription at the same time.
If you no longer have access to the workspace — for example, it has already been suspended — write from the same email address anyway and tell us the subdomain. We can find the invoice from there.
3. How long it takes
| Stage | Typical time |
|---|---|
| We acknowledge your request | Within 1 working day |
| We initiate the refund with Razorpay | Within 2 working days of approval |
| Card refunds reach your statement | 5 to 7 working days after initiation |
| UPI and net banking | 3 to 5 working days after initiation |
| Wallets | 1 to 3 working days after initiation |
Refunds are always returned to the original payment method. We cannot send a refund to a different card or account — that restriction comes from the payment network, not from us. If the original card has since been closed, your bank will normally still route the credit to the replacement account; contact your bank if it does not appear.
4. What is not refundable
- Renewal payments. Only the first payment for a workspace is covered by the guarantee; renewals after that are not refundable.
- The unused remainder of a period after you cancel. Cancelling stops the next renewal and you keep access until the period ends — there is no pro-rata refund for the days you did not use.
- Payments older than 7 days, unless clause 7 applies.
- A second subscription for a workspace that has already claimed the guarantee.
- Amounts credited by an upgrade proration, which are applied to your account rather than returned to your card.
- Any workspace terminated by us for a breach of the acceptable-use clause of our terms.
We do not charge setup fees, onboarding fees or cancellation fees, so there are none to refund.
5. Cancelling vs asking for a refund
| Cancelling | Refund under the guarantee | |
|---|---|---|
| What happens to money already paid | You keep the period you paid for; nothing is returned. | The first payment is returned in full. |
| What happens to access | Full access until the end of the current period. | Access ends when the refund is processed. |
| When you can do it | Any time. | Within 7 days of the first payment. |
| What happens to your data | Retained for 90 days after the period ends, then deleted. | Retained for 90 days after the refund, then deleted. |
In short: cancel if you have had value and simply do not want to continue. Ask for the guarantee if you decided within the first week that UbiLearn was not right for you.
6. How to cancel
- Open your workspace, go to Billing, and choose Cancel subscription. It takes two clicks and no phone call.
- You will be asked to confirm; after that the next renewal is stopped and the date your access ends is shown on the billing page.
- You can resubscribe at any time before your data is deleted, and pick up exactly where you left off.
- If you cannot reach the billing page for any reason, email billing@ubilearn.com and we will cancel it for you.
Your workspace data is kept for 90 days after your access ends so you can come back or export it, and is then permanently deleted. This is set out in clause 16 of the terms of service and in the privacy policy.
7. Refunds outside the guarantee
The 7-day window is a floor, not a wall. We will consider a refund outside it where:
- You were charged after cancelling, or charged twice for the same period.
- A sustained outage or defect on our side made the service unusable for a significant part of a billing period and we could not resolve it.
- You were charged for a plan you did not select because of an error in our billing.
- Applicable consumer law entitles you to one.
Write to billing@ubilearn.com with what happened. We would rather return money than argue about it.
8. Failed and duplicate payments
If a payment fails, no amount is captured and there is nothing to refund; some banks hold an authorisation for a few days before releasing it automatically. If you see two charges for one subscription period, tell us — we find it, refund the duplicate, and you do not have to prove anything.
A failed renewal does not switch your workspace off immediately. There is a 7-day grace period, then read-only access, then suspension at day 21, as set out in the terms of service.
9. Questions
Refunds and cancellations: billing@ubilearn.com. Anything else: support@ubilearn.com. We answer every message within one working day, Monday to Friday, 9:30 am – 6:30 pm IST.
This policy forms part of our terms of service. Payments and refunds are processed by Razorpay on our behalf.