Terms of service

This agreement is between Ubinex Technologies Private Limited, a company incorporated in India with its registered office at (“UbiLearn”, “we”, “us”), and the individual or entity that subscribes to the service (“you”, the “Customer”).

It incorporates our privacy policy, our refund policy, our cookie policy and the support and uptime commitments. If you accept these terms on behalf of an organization, you confirm you are authorised to bind it.

UbiLearn is a hosted, multi-tenant, white-label learning management platform delivered over the internet. On subscribing you receive a workspace on a subdomain of ubilearn.com, in which you can brand the portal, create courses containing video, article, file, quiz and assignment lessons, enrol learners, track progress and issue certificates. Learners may access the workspace through the web application or the UbiLearn Android application.

The service is provided as software as a service. We do not deliver software for you to install, we do not provide instructional design or content production, and we do not act as an educational institution or award any qualification. Certificates issued through the platform are issued by your workspace, on your authority, and represent your assessment of your learner — not ours.

Features are described on this website and may be added, changed or withdrawn as set out in clause 17. Capabilities marked as planned or forthcoming are not part of what you are buying today.

• You must be at least 18 years old and able to enter a binding contract under Indian law to create an account or subscribe.
• You must give accurate account and billing information and keep it current. Billing notices go to the email address on the account.
• You are responsible for everything done under your account and under the accounts of members you invite, including keeping credentials confidential. Tell us immediately at support@ubilearn.com if you suspect unauthorised access.
• A workspace has one owner, who controls billing. Owners and admins have multi-factor authentication permanently enabled; this cannot be switched off, and it is not negotiable.
• You are responsible for the conduct of everyone you invite into your workspace and for the roles you grant them.

• UbiLearn is paid-only. There is no free plan. A workspace becomes active when the first payment succeeds.
• Prices are published on our pricing page in Indian rupees and are exclusive of taxes. GST is added at the applicable rate — currently 18% — and shown before you confirm payment.
• Monthly subscriptions renew each month on the subscription date; yearly subscriptions are billed for ten months, run for twelve, and renew after twelve months. Renewal is automatic until you cancel.
• Payments are collected through Razorpay. By subscribing you authorise recurring charges to the payment method you provide, until you cancel.
• Plans carry limits on active learners a month, storage and instructor seats, as published. We notify you before enforcing a limit and never interrupt a learner mid-lesson to do so.
• Upgrades take effect immediately and are prorated against the unused portion of the current period. Downgrades take effect at the start of the next billing period.
• We may change published prices. Existing subscriptions keep their price until the end of the current period, and we give at least 30 days' notice by email before a new price applies to a renewal.
• All amounts charged are calculated on our servers from the plan you selected. Prices, plans and limits submitted from a browser are ignored.

Every new workspace comes with a 7-day money-back guarantee on its first payment. Full conditions, how to ask, and what is not refundable are in the refund policy, which forms part of this agreement.

If a payment fails, we do not switch anything off immediately. The sequence is fixed and we follow it:

• Days 1–7 — grace period. The workspace works normally. A banner appears for owners and admins and we email reminders while we retry the payment.
• Day 8 — read-only. The workspace becomes read-only: learners can continue courses they are already in, but new courses, lessons, enrolments and invites cannot be created.
• Day 21 — suspension. The workspace is suspended and access is blocked for everyone.

Nothing is deleted at any of these stages. Settle the outstanding invoice and the workspace is restored in full. If a suspended workspace is not settled, we may terminate it under clause 16, after which the 90-day retention window in that clause applies.

You agree not to use UbiLearn to:

• Upload, host or distribute content you do not have the right to use, or that infringes anyone's copyright, trademark or other rights.
• Publish material that is unlawful in India, including content that is obscene, defamatory, incites violence or hatred, sexually exploits children, or promotes fraud.
• Send spam or bulk unsolicited email through the platform's invitation or notification features.
• Attempt to access another workspace's data, probe or test the security of the platform without our written permission, or interfere with its operation.
• Reverse engineer, decompile or attempt to derive the source code of the service, or resell, sublicense or white-label the platform to third parties as your own product, except under a written reseller agreement with us.
• Circumvent plan limits, share a single workspace across unrelated organizations, or use automated means to create accounts.
• Upload malware, or content that would put the service or other customers at risk.
• Use the service in a way that breaches applicable law, including data protection, consumer protection, export control and tax law.

We may investigate suspected breaches and may suspend a workspace without prior notice where a breach is causing, or is likely to cause, harm to other customers, to learners or to the platform. We will tell you why, and give you a chance to fix it where it is reasonable to do so.

“Customer Content” means everything you or your members upload or create in a workspace: videos, articles, files, quiz questions, assignment briefs, course structure, branding assets and the like.

• As between you and us, you own all intellectual property rights in your Customer Content. Nothing in this agreement transfers ownership of it to us.
• You grant us a non-exclusive, worldwide, royalty-free licence to host, store, back up, transcode, reformat and transmit Customer Content strictly to operate the service for you and to deliver it to the learners you authorise. That licence exists for no other purpose.
• We do not use Customer Content to train machine-learning models, do not use it in marketing without your written permission, and do not make it available to any other customer.
• You are responsible for having the rights to the Customer Content you upload, and for it complying with clause 7.
• Deleting content removes it from the service; residual copies may persist in encrypted backups until those backups expire on their normal cycle.

• Learner records created in your workspace — enrolments, progress, quiz attempts, submissions, grades and certificates — belong to your workspace. You decide who inside it may see them, and you can export them as CSV.
• For that data you are the data fiduciary and we process it on your instructions as your processor. You are responsible for having a lawful basis to enrol your learners and for telling them how their data is used.
• We will not access your workspace data except as needed to operate the service, to resolve a support request you have raised, or where required by law. Such access is logged.
• We do not contact your learners for our own purposes, and we do not market to them.
• Where a learner asks us directly to access, correct or delete their records, we will normally direct them to you, because you control those records.
• Enterprise customers may request a separate data processing agreement; write to legal@ubilearn.com.

The UbiLearn platform, its software, design, documentation and the UbiLearn name and marks are owned by us and our licensors. You get a non-exclusive, non-transferable right to use the service during your subscription, for your own learning programmes, and nothing more. No rights are granted by implication.

Feedback you send us about the product may be used freely and without obligation, but we will never attribute it to you or your organization without permission.

We target 99.5% monthly availability and publish what that means, what is excluded and how we handle incidents on the support and uptime page. It is a target we work to and report against, not a contractual service-level warranty, and it does not carry service credits unless we have agreed them with you in writing.

Planned maintenance is announced in advance where it will be disruptive, and we schedule it outside Indian business hours whenever we can.

The service depends on third parties, principally Amazon Web Services for hosting, storage and email, and Razorpay for payments. Their terms govern their own services, and we are not responsible for outages or acts of theirs beyond our reasonable control. Our sub-processors are listed in the privacy policy.

We warrant that we will provide the service with reasonable skill and care, in accordance with this agreement and applicable law.

Beyond that, and to the maximum extent permitted by law, the service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that defects will all be corrected, or that it will meet a requirement you have not told us about. We give no warranty about learning outcomes, completion rates, examination results or the commercial success of any programme you run on it.

Nothing in this agreement excludes or limits any right you have under the Consumer Protection Act, 2019 that cannot lawfully be excluded.

Neither party excludes liability for fraud, for wilful misconduct, for death or personal injury caused by negligence, or for anything else that cannot be limited under Indian law.

Subject to that, and to the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however caused.
• We are not liable for loss or corruption of Customer Content to the extent you have not kept your own copies. You should retain master copies of your course material.
• Our total aggregate liability arising out of or in connection with this agreement in any 12-month period is limited to the total subscription fees you actually paid us for the service in the 12 months immediately preceding the event giving rise to the claim.

You will indemnify us against claims, damages and reasonable costs arising from your Customer Content, from your use of the service in breach of clause 7, or from your failure to obtain a lawful basis for processing your learners’ personal data. We will notify you promptly of any such claim, let you control the defence of it, and give you reasonable assistance at your cost.

• This agreement runs for as long as you have an active subscription.
• You may cancel at any time from Billing in your workspace. Cancellation stops the next renewal; your workspace stays fully usable until the end of the period you have already paid for, and no refund is due for that remaining period except under the refund policy.
• We may terminate for material breach that is not remedied within 15 days of written notice, immediately for a serious breach of clause 7, or where a suspended workspace remains unpaid.
• After termination or cancellation, workspace data is retained for 90 days so you can reactivate or export it, and is then permanently deleted from production systems. Backups containing it expire on their own cycle shortly after.
• Ask us in writing during those 90 days and we will delete your data sooner.
• Clauses on content ownership, our intellectual property, liability, indemnity and governing law survive termination.

We improve the service continuously, and we may add, change or remove features. We will not materially reduce the core functionality of a plan you are paying for during a period you have already paid for. If we retire a feature you rely on, we give at least 30 days’ notice by email.

We may update these terms. The date at the top of the page shows the current version. For material changes we email workspace owners at least 30 days before they take effect; continuing to use the service after that date means you accept them. If you do not, you may cancel and we will refund the unused portion of a prepaid period.

This agreement is governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, save that either party may seek injunctive relief in any court of competent jurisdiction.

Before starting proceedings, both parties agree to try in good faith to resolve the dispute by discussion for 30 days after written notice. Nothing here restricts a consumer’s statutory right to approach a consumer forum.

• Notices to you go to the email address on your account; notices to us go to legal@ubilearn.com and are effective when acknowledged.
• You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger or sale of assets, on notice to you.
• If any provision is held unenforceable, the rest continues in force and that provision is read down to the minimum extent needed to make it enforceable.
• A failure to enforce a term is not a waiver of it.
• Neither party is liable for a failure caused by an event beyond its reasonable control, provided it takes reasonable steps to mitigate.
• This agreement, with the policies it incorporates, is the entire agreement between us about the service and replaces earlier discussions.
• There are no third-party beneficiaries. Nothing here creates a partnership, agency or employment relationship.